Privacy policy

Who we are

This website is operated for the ear wax removal service at Davyhulme Pharmacy, 179-181 Canterbury Road, Urmston M41 0SE. The pharmacy is the data controller for personal information collected through this site and the clinic.

What we collect and why

• Booking details (name, phone number, email, appointment time), used to manage your appointment. Online bookings are processed by our booking provider on our behalf.
• Clinical records of your ear examination and any procedure, kept as required for professional pharmacy record-keeping.
• Basic website analytics, where enabled, to understand how the site is used. No analytics data identifies you personally.

What we do not do

We do not sell personal data, share it with third parties for marketing, or contact you for anything beyond your own care and appointments.

How long we keep information

Clinical records are retained in line with pharmacy professional requirements. Booking information is kept only as long as needed to administer appointments.

Your rights

Under UK GDPR you can request access to, correction of, or deletion of your personal data, subject to our professional record-keeping obligations. To exercise any of these rights, call 0161 748 3016 or speak to the pharmacy team at the counter.

Cookies

This site uses only the cookies necessary for it to function, plus anonymous analytics where enabled. It sets no marketing cookies.

Complaints

If you are unhappy with how your data has been handled, please raise it with the pharmacy first. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).